Branding and configuration
The iframe is configured per organization. You do not set these yourself; tell Casap what you want during onboarding and we apply it.
What you can change
| Area | What it controls |
|---|---|
| Colour palette | The accent and surface colours, so the flow matches your app |
| Logo | Your logo and where it sits in the frame |
| Introduction | Copy shown at the top of the dispute flow |
| Footer | Copy shown at the bottom, typically disclosures or a support number |
| Landing page | Whether members get a dispute home screen, or go straight into intake |
| Related transactions | Whether we offer nearby transactions from the same merchant, and how many days either side to look |
| Blocked reasons | Turn off a reason category, with a message explaining where to go instead |
| No accounts view | Title and body shown when a member has nothing disputable |
| Downtime notice | A message shown instead of the flow during planned maintenance |
What you cannot change
The layout, the order of the steps, and the questionnaire itself. Those are driven by network rules and by what we have to collect to file successfully, so they are not configurable per organization.
If the constraint is a problem, building against the Dispute API directly gives you full control of the UI, at the cost of building the screens yourself.
Asking for a change
Send Casap the values you want. Changes apply per environment, so confirm whether you mean sandbox, production, or both. Most take effect without a release on your side.