Example messages
Two complete messages for the same kind of dispute at different moments. Identifiers are shortened. Fields these pages do not describe may also appear in a real message; ignore them.
Unauthorized charge, just created
A provisional credit is owed and the card has to be reissued.
{
"type": "dispute.updated",
"disputeUuid": "4e90dffb-fdfc-42cb-930f-e0b78702ba61",
"occurredAt": "2026-09-28T22:29:58Z",
"data": {
"dispute": {
"uuid": "4e90dffb-fdfc-42cb-930f-e0b78702ba61",
"shortId": "D-02ba61",
"status": "DISPUTE_STATUS_OPEN",
"reason": "DISPUTE_REASON_UNAUTH",
"resolutionDeadline": "1798410598",
"customer": { "uuid": "member-1042" },
"transactions": [
{
"uuid": "txn-9",
"merchant": "GUITAR GENTLY WEEPS MUSIC",
"amount": { "amountInCents": 45000, "currency": "CAD" },
"settledTimestamp": "1784932198",
"status": "DISPUTED_TRANSACTION_STATUS_OPEN",
"transactionStatus": "TRANSACTION_STATUS_SETTLED"
}
]
},
"statusMessage": "Your dispute is under review.",
"timeline": [
{ "eventType": "TIMELINE_EVENT_TYPE_CREATED", "message": "Dispute created", "timestamp": "1790634598" }
],
"requiredActions": [
{
"type": "REQUIRED_ACTION_TYPE_ISSUE_PROVISIONAL_CREDIT",
"issueProvisionalCredit": {
"transactionUuid": "txn-9",
"amount": { "amountInCents": 45000, "currency": "CAD" },
"deadlineTimestamp": "1791950399"
}
},
{
"type": "REQUIRED_ACTION_TYPE_REPLACE_CARD",
"replaceCard": { "transactionUuids": ["txn-9"] }
}
]
}
}
Twenty minutes later, information requested
Casap asked the member for proof and the credit is still owed, so the list has grown. Once you issue the credit, the next message carries only the request; once the member answers, the key disappears.
{
"type": "dispute.updated",
"disputeUuid": "4e90dffb-fdfc-42cb-930f-e0b78702ba61",
"occurredAt": "2026-09-28T22:49:50Z",
"data": {
"dispute": {
"uuid": "4e90dffb-fdfc-42cb-930f-e0b78702ba61",
"shortId": "D-02ba61",
"status": "DISPUTE_STATUS_OPEN",
"reason": "DISPUTE_REASON_UNAUTH",
"resolutionDeadline": "1798410598",
"customer": { "uuid": "member-1042" },
"transactions": [
{
"uuid": "txn-9",
"merchant": "GUITAR GENTLY WEEPS MUSIC",
"amount": { "amountInCents": 45000, "currency": "CAD" },
"settledTimestamp": "1784932198",
"status": "DISPUTED_TRANSACTION_STATUS_OPEN",
"transactionStatus": "TRANSACTION_STATUS_SETTLED"
}
]
},
"statusMessage": "Your dispute is under review.",
"timeline": [
{ "eventType": "TIMELINE_EVENT_TYPE_INFORMATION_REQUESTED", "message": "We requested more information from you", "timestamp": "1790635790" },
{ "eventType": "TIMELINE_EVENT_TYPE_CREATED", "message": "Dispute created", "timestamp": "1790634598" }
],
"requiredActions": [
{
"type": "REQUIRED_ACTION_TYPE_COLLECT_CUSTOMER_INFORMATION",
"collectCustomerInformation": {
"transactionUuid": "txn-9",
"requestedItemKey": "ProofIncorrectCharge",
"deadlineTimestamp": "1791763200"
}
},
{
"type": "REQUIRED_ACTION_TYPE_ISSUE_PROVISIONAL_CREDIT",
"issueProvisionalCredit": {
"transactionUuid": "txn-9",
"amount": { "amountInCents": 45000, "currency": "CAD" },
"deadlineTimestamp": "1791950399"
}
},
{
"type": "REQUIRED_ACTION_TYPE_REPLACE_CARD",
"replaceCard": { "transactionUuids": ["txn-9"] }
}
]
}
}
The collect entry appears here only because this organization has taken over member communications. By default Casap requests the document itself and the message carries the credit and the card alone.